Refund Policy
Returning Individually Sold Items
Changing Your Mind
Please contact us before returning items, so that we know to expect it. You can simply reply to your original order confirmation email. If you can’t find the email, you can contact us instead.
You can return most items to Bungu Stationery within 14 days of receipt and obtain a refund. You do not have to provide a reason, but we would appreciate the feedback!
Please note that products must be in their original packaging and in an as-new condition, otherwise it may not be possible to provide a refund.
Once we have acknowledged your request to return an item, you must get it back to us within 14 days. Please note that you must cover the cost of return postage yourself. We strongly recommend using a tracked service to return items.
Faulty Goods
Please contact us before returning faulty items, so that we know to expect it. You can simply reply to your original order confirmation email. If you can’t find the email, you can contact us instead.
If we have sent the wrong items to you or if anything is defective please contact us as soon as possible and we will offer a replacement or a full refund.
In most cases we will require you to return the goods to us, and we will refund reasonable postage costs. We strongly recommend using a tracked service to return items.
Lost Items
If you believe an item is missing in the post, you can simply reply to your original order confirmation email. If you can’t find the email, you can contact us instead.